Tony Xu: Sure. Therefore, I can confidently claim that I am conversant with the best customer service practices and remain composed under trying circumstances. And we were effectively operating a portfolio of markets, some of which are much the majority of which are longer and therefore not yet profitable. We believe that true innovation happens when everyone . Offering more payment options and discounts for customers. The first question is, what is your favorite class at the GSB? Joy Huang: Welcome to View From The Top, the podcast. Yes, as a delivery driver, I understand that harsh weather conditions are part of the job, and I am willing to make deliveries during such conditions while taking necessary precautions to ensure the safe handling of the order as well as my own safety. This in many ways, is, at least in what Ive observed, never have I seen this type of behavior in any work environment before. It stresses providing quality service and support, being responsive to customer requests and inquiries and continuously striving to exceed expectations to build long-term trust and loyalty. Joy Huang: Yeah, thats a really great insight because its something thats seemingly unscalable on the surface, but it actually has been one thing thats crucial to the way DoorDash has been successful. The skills required to successfully complete a technical interview at DoorDash include demonstrable knowledge in data structures and algorithms, and the ability to effectively communicate and problem solve. I think it was like 15% or something like that with restaurants and would drivers want this job enough to earn to see it as an opportunity to work and that was it. DoorDash had many ups and downs and we still do. Its why I decided to mow lawns when I was nine years old and effectively knock on doors so that I can create different shapes because if you cut grass at different heights, thats how you can create different shapes and in places like Illinois, where theres a lot of land theres a lot of grass you can cut, which means that you can earn your way to more video games. Follow us on social media at Stanford GSB. It was mostly not pretty, and it was laced with magical thinking. And then maniacal focus on that was the bet that we made that ultimately would translate into things that maybe others might appreciate or care about because at some point you do have to show your cards so to speak, and make sure that maybe some of the ideas you had would translate into real results. Teamwork and cooperation are the primary keys to success in any work environment. And were trying to get to the lowest level branch and to really understand and were really looking for the disconfirming evidence to try to see whether or not were just confirming our own bias or actually were on the right path to seeing what the right problems are. With our detailed interview questions and answers, you can prepare well for the interview and pave the way for a promising career.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-mobile-banner-2','ezslot_13',155,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-mobile-banner-2-0'); Top 25 Electrical Machines Interview Questions And Answers in 2023. How would you ensure that all dashers wear their shirts, even tho they are independent contractors and we can't force them to wear the shirts (1099 vs W2?" Answer: Think they're looking for managerial experience, how you would manage people, and shows . As is clear from the tasks listed above, it is quite a challenging job that includes a lot of decision-making. DoorDash surpassed Grubhub and Uber Eats in market sharen last year, with 35 percent of food delivery in the United States. You can work alongside governments and elected officials on that, but you cant control that outcome, but you have to be prepared for what the consequences are. I possess an array of talents that may bring a refreshed perspective and worthwhile contributions to the team at DoorDash. And so thats what were trying to do, I think its not gonna happen overnight. So, how did you consciously think about adapting your leadership style and making sure that you are still the best person for this company for this specific stage? Why do you think that's important? SoftBank and Postmates declined to comment. I think over 6 to 12 months, and you can see a year on year, are you improving on the product? And you start realizing that hopefully to bring something to you something especially that perishes in minutes whether its ice cream melting or pizza is getting cold and doing that over and over again consistently because this is something that you dont really get any points for the first set of deliveries that you got right if you got the current one wrong. Armed with that funding, the company began spending to grow. Joy Huang: And speaking of things going really well, after that difficult period for you DoorDash, again, was on this trajectory of rapid growth where, if I remember the numbers correctly I think DoorDashs market share grew from 17% to 50% in just two years, which that kind of growth its just crazy. Now on the flip side, youre right. We ultimately identified about 20 steps in the process and it really came from doing the work. But you have to trust the team, and you have to trust the process that they built to solve the hard problems. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. And when you got to San Jose, one of your teachers told you that you were two years behind your class and in response, you said that you will become the valedictorian of your class, which you did. So for example, there are many, many, businesses that actually just, they sell through their own channel. He said Mr. Xu often did the jobs no one else would, like 15 consecutive hours of customer support on New Years Day. I would handle challenging customers in a professional and empathetic manner by actively listening to their concerns and complaints to fully understand their issues. This interview was conducted by me, Joy Huang of the MBA class of 2021. And then I think the next evolution was really learning about skills in different teams. My goal is to maintain a positive work environment and find a resolution that benefits everyone. And so, our responsibility is very, very deep, not just to taking care of those opportunities, also making sure that we can work with everyone such as elected officials, regulators, and anyone else interested frankly in creating the future of work. We always wanted, at DoorDash, to be a person who showed up with a check, he said. Because when you have lots of activity in the same geography, you have basically the the greatest density of work, if you will, the greatest density of work is what allows you to be more efficient and also achieve a lower-cost way of bringing things to places. Joy Huang: You mentioned that your family moved from China to Illinois when youre young and little did you know you would soon move again, this time from Illinois to San Jose. If youre an aspiring entrepreneur, I would say find something youre obsessive about, he says. DoorDash has forged partnerships with over 340,000 restaurants in more than 4,000 cities, providing customers with an extensive range of cuisines to choose from. Joy Huang: Nice. Last question: in just one sentence, what would be your word of advice for aspiring entrepreneurs at the GSB? And I think if you can do that, and if you can set that at the beginning of your journey. Whether thats buying a gift for someone, or starting an orphanage, or using the money and buying their kids something for school. Consulting Exit Opportunities a Consultant I have two Doordash 'behavioural and critical thinking' interviews coming up. For my mom, it meant working three jobs a day for the first 12 years of her journey here and so, I didnt see them that often and so, most of my time was pretty unstructured and I think as a result that unstructured time was what was able to obviously, I wasnt thinking about becoming an entrepreneur when I was five years old, nor did I ever think what would happen from my unstructured time, but I think some of the benefits really came, Im from trialing a bunch of new things. And because of the pandemic, Tony, I think, all of us had to face unexpected challenges this year. I think, ultimately the way that Ive tried to measure myself is, how are we actually doing along these dimensions? Senior Manager Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, When you join our team, you join our dream: to grow and empower local economies. Set of 4 questions : Critical Thinking - Why doordash - Why this job - If you are starting a new business in another city which one would you acquire 1st - Customer, Dashers, Restaurants 2nd - Behavioral - Why Dooordash - When have you been scrappy - Instances of working with cross teams Employees do not have experience to conduct interviews, not . And true to this lean startup MVP methodology, you and your co-founders were really scrappy at the beginning. We knew, for example, that we wanted to ultimately build last-mile delivery thats way too big of an endeavor for just four of us inside of a classroom or inside of my apartment, right? What is DoorDash? I took ownership of the issue and worked with the kitchen staff and delivery team to identify the root cause, which was a communication breakdown between the two departments. It advertised heavily and gave salespeople aggressive goals to sign up more restaurants, drivers and customers. I think we have maybe 30 seconds left. These are not necessarily skills I had. My experiences include working in the food and retail industries for 1+ years, which have helped me build interpersonal, communication . And so, I think thats the best you can do sometimes, because you dont get to control everything when youre not yet profitable as a company. Anybody done these? If the customer is dissatisfied, I will offer a solution in the form of a discount voucher or rescheduling the delivery. Its really on us to really think about the dashers, the gig workers that we work with, and think more broadly than just our business, but also how we are impacting other peoples life. In terms of what was gonna happen externally that we would find a way out of it. I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. And whether thats up variance or down variance, you should be prepared. Ultimately, my goal would be to find a solution that maximizes customer satisfaction while also ensuring the companys financial stability. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. Tony Xu: Send me feedback at any point in time. Interview questions and answers were updated by William Swansen on September 28th, 2021 And youre almost making tweaks along the way. In this View From The Top podcast episode, Stacy Brown-Philpot discusses diversity, the gig economy, and leading with integrity. And, Tony, I know you say a lot that you really started DoorDash out of a passion to help small business owners like your mom. Joy Huang: Thank you both for the questions. Well, again, crawl, walk, run, as I like to say. The Stanford MBA Program is a full-time, two-year general management program that helps you develop your vision and the skills to achieve it. Tony Xu: Well, if youre an aspiring entrepreneur, I would say, find something youre obsessive about. 10 frequent non-technical questions at DoorDash: Tell me about yourself Ive never worked a day in finance before in much of my life. ago. They want to see influential behaviors, such as using data to establish trust in your decision rather than supporting an idea based on opinions or feelings. Product managers can expect to work . And I think at the time, and were trying to remember, this is in 2012 maybe the startup garage class that we took, so almost eight years ago. Im curious how else do you see cities evolving over the next ten years, and what is DoorDashs role or placed within that evolution? I mean, these are tricky questions, where we first have to almost study the world first before we start, hopefully, bring value to different people inside that world. So what does it mean to be a world-class CFO? Interview question for Senior Manager.1. I used to attend to customer queries and grievances through phone, email, and face-to-face interactions. Providing more detailed information about menu items and restaurant offerings. By collaborating, we can achieve more than we could individually and create a positive and productive work environment. Because once that theres a sufficient number of people, its pretty hard to just rely on your memory or on, I guess your stories too I think, allow people to make great decisions very quickly with high quality. And for us, I think we always understood that relationship between what we were working on and what the outcome would be. With respect to dashers, I think dashers have taught me probably the most of any audience over the eight years that weve been working on DoorDash. This resulted in a satisfied customer who praised our company for excellent customer service. Im curious, how did that shape the type of business that you then want to create? In such a situation, I would first gather the required data to understand the root cause. During student-led interviews and before a live audience, leaders from around the world share insights on effective leadership, their personal core values, and lessons learned throughout their careers. I think its a maniacal focus on making sure that we can work the inputs to each one of these branches. The company is experimenting with autonomous vehicle deliveries, a partnership with Chase to offer free deliveries to credit card customers and a red-brick commissary in Redwood City, Calif., that houses kitchens for multiple restaurants, including Chick-fil-A. 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Tony Xu: Yeah, and I think over time you find that there are certain patterns that you can actually build products for or build tools to automate, but I think if you started that way itd be really, really difficult, because most likely youd be automating something that doesnt even exist. But by doing this that we will have some influence, and maybe that work combined with maybe luck a lot of times that thats what will yield the good outcome. I do customer service actually every day because, sometimes its really hard just looking at the data to get to the digging. Thanks for having me. So weve ordered from from about 1,100 places so far in the Bay Area. Whether that meant making friends, whether it meant becoming a chameleon and learning maybe what it was that was, I guess, important to that community. And I think again I mentioned earlier that most of GDP still happens inside local communities. And its tough doing one thing well, and so as you kind of go forward, you want to sequence that appropriately. Its been truly a pleasure. SVS IT Solutions is a software and IT development company. Because the journey to building anything of meaning, I believe, will take years, maybe decades.. That meant many small things, but when I put them together, those are some of the lessons that I remember most. Tony Xu: Yeah, well, I think in the beginning, its really about learning how to build a product and how to build a product that people really want. doordash critical thinking interview. Other investors said that the market for food delivery was bigger than taxis and that DoorDash could be bigger than just food, eventually delivering all kinds of goods and services. It also has its share of enemies: Regulators who have poked holes in the start-ups pricing and employment practices. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. Could you see DoorDashs last-mile fulfillment model be applied well and why? If so, youll want to prepare to answer some common interview questions. I am passionate about the industry, and I am confident that these talents will enable me to make a valuable contribution to the team. PM basics such as product understanding . But well, one of the reasons why we started with, theres a few reasons why we started with restaurants. Competitors who cant keep up with its aggressive growth. Im Joy Huang, an MBA student of the class of 2021. We expect DoorDash to see a significant valuation haircut, he said. Joy Huang: And as that business grow and like you mentioned at the very top, its kind of a different company every six months, right?. Whether its delivering meals, those children who no longer can get them anymore because schools are closed, or to give healthcare workers free meals because theyre working 24/7. They dont necessarily sell through DoorDash. To approach teamwork, I listen to and value the perspectives and ideas of others, communicate openly and effectively, and work together with my teammates to achieve a common goal. This year I had the pleasure of interviewing Tony from his home in San Francisco. Tony Xu: Sure, I think its really hard to follow maybe a curricula or some prescribed set of steps to do something that has very high variance. Even so, DoorDash is battling legal and regulatory issues from a new California law that may force it to classify its drivers as employees to a class-action lawsuit over its tipping and another one over a data breach. It is vital to have knowledge about the companys services, its technology and rewards program, as well as its competitors. That has led to some consolidation: Last year, DoorDash acquired Caviar, a smaller delivery company focused on upscale restaurants, for $410 million. I would first carefully read and confirm the order details and then prioritize the organization of the order to ensure timely and accurate delivery. Product Team Culture. Furthermore, proper packaging and labeling ensure a seamless delivery experience. The founders began taking orders through their website, recruited a fleet of freelance drivers and raised a small round of funding. Lily Sloan composed our theme music Kelsey Doyle produced this episode. Christopher Lee for The New York Times. 911 dispatchers are the first responder to the emergency. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. With that, will now turn to student Q&A, I believe that Jenna is up first. 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