They have billed me $130 for my bricks & rebar where the tank sat since 1991. Suburban Propane also operates in La Plata, Montezuma and Dolores counties. Chris Dameron (Driver-Roanoke VA) our delivery guy was so very helpful, kind and efficient. Copyright 2023 ClassActionLawsuitsInTheNews.com All rights reserved. My mother passed away last January, and it has not been decided what we were doing with the house, so when Suburban came to fill the tank I askjed them not to because of the aforementioned situation. Get class action lawsuit news sent to your inbox sign up for ClassAction.orgs newsletterhere. I finally paid them because they threatened to cut my service even though ALL I WANTED WAS FOR THEM TO CORRECT MY BILL. All Rights Reserved. As is common practice among companies that deliver product by truck, the Transportation Fuel Surcharge is based on the current price of diesel fuel, and so it may go up or down over time as such price fluctuates. Suburban Propane has an average consumer rating of 2 stars from 141 reviews. Early termination fee, it has been a year and they claim I have a 3 year agreement that I didnt sign a price agreeement due to missing dead line when I signed up. I am having the same dilemma right now with Suburban propane. Rosenthal Fair Debt Collections Practices Act. I had a house built in 2004 and had an inground tank installed. As is, I have a fireplace that I can not use because I have your tank. Ive been dealing with an incorrect bill and their extremely poor customer service for over a year. they are charging me fees on top of fees to pick up my tank I have 200 gal. These increases have greatly impacted our transportation costs when making fuel deliveries. For the first fill, I was changed @1.57/gallon. Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. Monday, February 27, 2023. Whitney V. Suburban Propane, L.p. Summary: This case is a class action lawsuit against Suburban Propane, L.p. for violations of breach of contract/privacy. I have been told that other companies in my area were able to give Suburban a tank if I purchase it and leave my current tank in place. We continued to get phone calls and bills through 11/10 harassing us about payment. 113.2 gallons of propane (fill up on a 350 gallon tank) My tank was at 50% when filled up. GIVE THEM BACK THEIR BRICKS when flipping tanks. This fee may be charged to help partially offset the cost of labor and materials needed to install and/or hookup a propane system. Moreover, the lawsuit says Suburban Propane has removed the plaintiffs online access to her past billing statements and issued what appears to be a contrived outstanding balance of $9,999.99 that the case claims is unsupported by any documentation. They continue to come after me. Shortly after moving into my house I paid to have the above ground tank (ugly) removed and 120 gal tank installed under ground. Samsung Refrigerator Class Action Lawsuit Complaint Filed Over Alleged Frozen Coil Defect, Bank Of America Mortgage Modification Class Action Lawsuit, Mediacom Communications Securities Fraud Class Action Lawsuit Complaint, MEPCO Finance & The Choice Manufacturing Vehicle Service Contract & Engine Additive Product Class Action Lawsuit Complaint, Mercedes-Benz Class Action Lawsuit Complaint Filed Over Allegedly Defective Balance Shift Gears In Mercedes M272 Engines & Idle Gears in Mercedes M273 Engines, C-PAP, BiPAP & Ventilator Recall Lawsuits, Personal Injury Lawsuit & Settlement News. We'd call again and be told the same thing only to have no one show up. Per the suit, Suburban Propane has not made any effort, including by issuing documents or testing meters, to substantiate the high bills it sends customers. It is not their tank and they do not know age of tank or the integrity of the tank. I was told theres only three years left on the lease, assuming I would pay lease for three years and then own it (never having used propane before). I did not realize how overpriced they were for several years but this year was so egregious (4.33/gal vs. 2.03/gal) I decided to ger rid of them. I want my account cleared since the bill has been paid. jQuery('#product-dropdown-wrapper').html(localProductDropdown); the total bill was $1,187.43 counting taxes and other charges. at this, Select from one I feel sorry for the driver, due to the fact he crept behind my house in January to refill, first time I have every seen him do this in 9 years. Desired outcome: Suburban Propane's Residential Customer Service Agreement does not disclose the method by which Suburban Propane calculates prices, the circumstances under which it may impose fees or the amount of such fees. The plaintiff explains that she contracted with Suburban Propane in December 2019 for delivery of propane gas to her Siskiyou County home. Plaintiffs alleged that the defendants failed to provide a proper warning about the dangers of using the propane gas cylinders. Hence, we terminated the account, with the understanding that we would be reimbursed for what was left in the tank. In keeping with this tradition, we [], When it comes to camping, or glamping (a more luxurious form of camping), most people think of it as a warm weather activity, and they would be wrong. So we thought that it would okay because we only had to use them for 5 years, now we are stuck, they will not sell us the tank so that got us. In addition, and without any notification of change, I received a tank rental fee of $60 (plus tax) last year. June 3, 2010, 10:37 pm. Not paying the pickup charge. I have been a Suburban Propane customer since 2002. Than they come every other month to fill my tank, but when the summer comes they dont come much, because their prices are lower in the summer. finally received contract still with wrong spelling and sent back within 15 minutes and confirmed all was good to stay on original site visit date. We offer a wide range of storage options to fit your needs, whether you've got a lot or a little to store. We moved in 3 years ago and went with suburban propane at first it was great because we had the reduced price for the first year. } This fee may be charged to offset the time and labor involved in the onsite filling of forklift propane gas cylinders. estLat : estLat, If they do, the liability should be theirs not mine. Yet here we are months later and I keep getting the same $183.00 bill; only now they are trying to take on late fees!!! Total scam. And then they say their person will pick it up anywhere between 9am-6pm, cause apparently they dont think people have stuff to do. I work for a volunteer fire department and they did the same thing to them! Monday am i called them to tell that i still hadn't received contract. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. Is this your company? Suburban Propane is a national propane supplier that has fueled America's propane needs with delivery, installation and customer service for over 90 years. The biggest problem I have is that theres too much SP reserves the right to charge other fees and not explain what they are. else { This fee helps recover installation costs that were not initially charged at the time of installation and not recovered through agreed upon fuel purchases at the start of the contract period. This fee applies to the process of diagnosing service related repairs to be made on customer owned appliances and equipment. ITS THE MIDDLE OF WINTER AND I have small children at home! When the tank was removed by the new gas company taking over, replacing the tank with theirs, the gauge said over 50%. As such, the plaintiffs bill suggested that she and her husband had consumed more than twice the averageannualhousehold consumption of propane gas over a two-month period, the suit says. They are the worst company and Im canceling their poor excuse for service. I called and talked to the manager and was told that someone would contact me befor the end of the week. So when they come, they only put in (on average) 5 to 15 gallons. Nothing else. Their dispatchers/ appointment setters/ customer service representatives are extremely inept concerning guest relations and they are in need of retraining. 67 I believe, and also $9.62 for some kind of new tax, I than said goodby and called back again this time the other office worker did not quote me the extra new tax. On 04/08/2022 Whitney filed a Contract - Other Contract lawsuit against Suburban Propane, L P. This case was filed in U.S. District Courts, California Eastern District Court. Per the suit, the plaintiff agreed to pay for the propane on a per-gallon basis, and the amount would be based on a meter read at her residence. My name is John Foley Got a bill in the mail today for $188.89 for "0 gallons delivered, minimum payment due upon receipt." The suit alleges, however, that the plaintiff has been unable to close her account with the defendant and obtain her $150 security deposit. Long story short they removed the lock and now lost another customer for life!!! Customer satisfaction since 1928. At that time my hot water and heat were both propane. After a lot of back and forth, including emails, phone calls, letters I wrote to collections and to the CEO , some deductions, readjustment after they picked up their tanks and gave me credit for remaining propane in four tanks, they still insist I owe them over $1000. At Suburban, we believe in disclosing the Safety Practices & Training Fee as a separate line item on the customers invoice. This browser does not support PDFs. Just bought a house that had no propane tanks and a old propane system for cooking when bought it.. Somewhat my fault for not reading contract thoroughly before signing. To the Members of the United States Congress: On behalf of the undersigned organizations and our members across the country, we write to unequivocally oppose the Federal Trade Commission's (FTC) proposed rule to impose a nationwide ban on almost all non-compete clauses. April 14,2022 I have had Suburban Propane for 25 years. If anyone has any advise what I should do please let me know.. I recently had my tank filled by Suburban. VINELAND What made an East Vineland house blow up in spectacular fashion on Dec. 15, 2021 is answered . Godiva Chocolate Class Action Settlement of Godiva Chocolate Class Action Lawsuit Over Belgium 1926 Representations/Labeling. Not getting deliveries. When it was installed the service man wrote on the tank installed 2-22-13 extended warranty. what is neutrophils automated absolute number. I have asked for some kind of discount, but received none. Read more here: Camp Lejeune Lawsuit Claims. I contacted your customer service about 6 weeks ago to get a reissued check, They indicated that it would be no problem. A proposed class action lawsuit claims that Suburban Propane, L.P. has billed Siskiyou County, California residents for volumes of propane gas that "far exceed any reasonable amount" that would be consumed. Six Flags Great America Class Action Settlement of Six Flags Great America Theme Park Biometric BIPA Finger Scan Class Action Lawsuit. I am in full support of this Class Action suit! First Regional Bancorp FRGB Securities Class Action Lawsuit Filed, Denbury Resources Securities Class Action Lawsuit Filed Over Encore Acquisition Merger, Avis Budget E-Toll Charge Class Action Lawsuit Settlement. 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