Took advice of the techie for the cabling. Find out how we combat fake reviews. b) websites are sorted for blocking by our supplier. Lisa C Evans, Hi LisaThank you for your great review of Dustin! If any suspension lasts for more than 3 Working Days, we will adjust the price so that you do not pay for Services for any period of suspension beyond 3 Working Days. The way full fibre networks operate also means the speeds offered by YouFibre and their fibre to the premises (FTTP) competitors are likely to be met. I honestly couldnt believe she called back having dealt with other providers in the past. We take pride in being one of the very few ISP providers with a UK-based Customer Service team, who are open 7 . We use dedicated people and clever technology to safeguard our platform. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. We also ensure all reviews are published without moderation. S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. They seem to make this possible by cutting cost in other areas, like using CGNAT and not having any form of online account management. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. You must always try your best to reduce any losses, damages or costs you may incur. The Engineer Jay was patient in waiting for me to arrive home from work. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. Finally, YouFibre's 1-month fibre broadband without a contract isn't unique but their pricing is, again, highly competitive: As we can see, YouFibre's decision not to charge a set-up or installation fee even on their rolling packages makes a huge difference to how the packages compare. On the other hand, full fibre takes fibre optic cables straight into the homes of customers, reducing any loss of speed at the same time as hugely increasing the speeds on offer. 8.4 Residential Use only. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. 1 Home Entertainment Tech Resource. Netomnia are laying it all around the area. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. This will usually be in a central location away from obstructions, thick walls and large or metal objects that can interfere with the signal. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! Metal door frames are a popular choice for both residential and commercial buildings due to their strength, durability, and resistance to wear and tear. YouFibre continue to deliver the goods. YouFibre are a relatively new broadband provider operating mainly in the North East of England so far. We will do everything we reasonably can to reduce the effect on you of any disruptions to our Services, but we cant guarantee a fault-free Service at all times. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. We use cookies on this website. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. Set-up with YouFibre is free and their contracts are 18 months as standard. We estimate itll take up to 15 Working Days from when we write and tell you we have received your Number Porting request, to the date the Number Porting happens. Firstly with the service less than a week from order to installation. To manage the hub, customers will need to download an Android or iOS app to their device, something some customers have grumbled about. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! Any adjustment will appear as a credit on your next bill. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. Companies can ask for reviews via automatic invitations. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. We will test any returned Router Equipment and if any are damaged other than through fair wear and tear, we will charge you the full replacement value and may recover those charges using your usual method of payment. YouFibre has 5 stars! Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! The No. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! You can use this temporary number with our Telephone Service until the Number Porting of your old number has happened. Hi Phil,Thank you for taking the time to leave us such a splendid review. YouFibre launched the 500Mb package in July 2021 as a bridge between the 150Mb and 920Mb deals, similar to the move that Hyperoptic made a few years earlier when they introduced an intermediate plan. Here are 8 tips for writing great reviews. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For example, if you miss a payment and we do not chase you, but we continue to provide the Service, we can still require you to make the payment at a later date. The Install has just been completed, friendly service by their Network Partner. They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. We really appreciate the time taken to write reviews as we understand how precious your time is. The PlayStation was not connected.Dustin the Youfibre service engineer came early. Customers may also appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers. Companies can ask for reviews via automatic invitations. Not had the advertised speed (1000Mbps) since installation. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. Absolutely fantastic service. "YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. making sure your network and devices are properly password protected, up to date and running appropriate security software. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. If you use our telephone service, well register your home address. Subject to clauses 10.1 10.5, our maximum liability for loss of or damage to your physical property arising from our negligence or breach of this Contract shall not exceed 50,000. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. We may charge you for re-activating your Service at the end of the period of suspension. company number 03997482, registered in England and Wales. Anyone can write a Trustpilot review. | Read 1,341-1,360 Reviews out of 1,741 Enter your postcode into our free checker tool to compare local broadband deals. Learn more about 1Gb broadband and who offers it. Learn more about broadband boosters and how they work. Hi Jane!Thank you for your great review of Dustin! Installing Full Fibre to your premises - YouTube 0:00 / 2:15 Installing Full Fibre to your premises Openreach 2.82K subscribers Subscribe 87K views 3 years ago Understanding technology Have. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. We call things they need to do the Activation Steps. In the unlikely event that these changes have an impact on your use of our Service please contact us for an explanation of the reason for the change and to discuss the impact. Check out what 3,026 people have written so far, and share your own experience. Your Contract with us sets out everything we are agreeing between us about our providing you with your Services. 17.1 We may not offer all features of a traditional phone line. Which broadband deals are available in your area? We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. 8.8 Recording calls. Please select the router you're using: Need to speak to us? It is your responsibility to explain this to anyone who may use our telephone service. He fixed + ensured everything was completely tuned in + upto date. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. YouFibre continue to deliver the goods. We may also suspend the Service: a) if you do not pay us (see clause 7.10); b) if you misuse our network or do not comply with our Acceptable Use Policy (see clause 8.1); or. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. 4,730 followers. Average download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router. Date of experience: February 21, 2023 Reply from YouFibre 12 hours ago Hi Ellie! 13.1 We may end the Contract if you break it. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. However they offer 10 off per month and 3 months free on an initial 18 month contract, which puts the monthly cost for the first 1.5 years at 25/month for 500mbps and 33/month for 1000mbps. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. If we suspend our Telephone Service under this Agreement, youll still be able to dial 999/112 using our Telephone Service, as long as theres no power failure or failure in the Network. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. Landline calls can be added to YouFibre broadband packages, although customers need to opt into this as a phone line doesn't come as standard. Currently running at 811Mbps which is fast but not what I'm paying for. Had no internet connection first thing this morning. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. Registered number: 05628680. If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). Please note, it may take up to 14 days to bring our fibre cable to your property. So will be cancelling my contract. Thank you very much. Suggested companies are based on peoples browsing tendencies. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. Find out how we combat fake reviews. 19.2 You need our consent to transfer your rights to someone else. 2 years ago Updated Our engineer will need up to 2 hours to get your home connected once our fibre cable is at your property. 14.2 Costs if you dont make the Router Equipment available for collection. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. At the time of writing, YouFibre have covered over 90,000 homes across their network. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. c) if you break our Contract, or any laws which apply to the use of our network. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. Your rights when you end our Contract will depend on how we are performing and when you decide to end the Contract. We'd like to hear from you. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. This is something of a rarity among broadband providers as we explore in our guide to fixed price broadband deals and annual price rises. Cat5e or Cat6 Ethernet cable to facilitate your wired connection. Unless you arrange with us to have a static IP address, the internet address allocated to you may be varied at any time. Here are 8 tips for writing great reviews. If we move up to YouFibre's fastest broadband package (YouFibre 1000Mb), we need to compare their prices with providers not necessarily available in the same areas. Have a great day! So I rang them and they had me reconnect within minutes. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. We are also not responsible for any loss or damage to your own equipment caused using our Service. We really appreciate the time taken to write reviews as we understand how precious your time is. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. 17.7 Porting Delays. Hi Phil,Thank you for taking the time to leave us such a splendid review. 8.6 If there is a fault on the wider network. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. You may not sell or agree to transfer the internet address to any person. For a better experience, please enable JavaScript in your browser before proceeding. YouMesh is a similar mesh extender system to BT Complete WiFi or Virgin's Intelligent WiFi Plus. You can then decide if still want to do it. Took advice of the techie for the cabling. It may not display this or other websites correctly. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. She called back to check up and make sure it was still okay. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] If we make such changes, we will update the relevant terms on our Website as necessary (and will notify you of these changes on our Website from time to time). {{ year }} Choose Ltd. All rights reserved. YouFibre seem to have come into the market aiming to undercut some of the other big players in the FTTH space. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. You just need the new PPPoE settings from YouFibre. Hi Jeremy,Thank you for taking the time to leave your feedback. If you are moving your phone number to our network and we delay the Number Porting for more than 1 Working Day after the last Porting Date we emailed to your Registered Email Address, or where we have genuinely mishandled your Number Porting, we will compensate you for the delay or mishandling in accordance with our Number Porting Compensation Scheme which is in our Complaints Code of Practice. 19.7 All of the Terms are included. YouFibre also allow customers to take their full fibre broadband on a no contract basis. 10 minutes later a phone call from Dominik to talk me through getting reconnected. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. 17.5 Cost of Number Porting. The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. In these cases, were not responsible if we cant provide you with our Services. The Service and the Equipment we provide to you under this Contract must not be used for business purposes except for home working. Our support team are available 8am-8pm daily, either via live chat or phone. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. 17.4 Number Porting. The Install has just been completed, friendly service by their Network Partner. We know that there are lots of different factors and life events which may cause vulnerability, whether it be long-term or on a temporary basis. Choose Ltd is a limited company registered in England and Wales. Thank you again for your kind review. He was polite and courteous. He was polite and courteous. We don't have any independent analysis of YouFibre's broadband speeds as they're such a small and emerging ISP. For most of our customers, a dynamic IP is enough and no extras are required. Highly recommend. Had no internet connection first thing this morning. Hi Lesley,Thank you so much for your kind review of Dominik. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. Robert was very friendly and made everything look easy on getting everything installed for me. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. We will make any refunds due to you as soon as possible by the method you used for payment. Unsure which broadband services are available in your area? shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. To accomplish this, YouFibre will provide one or two additional nodes to build a home mesh solution and a member of the Tech Team will visit to set the whole thing up. Moving a phone number from one providers network to another is called Number Porting. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. We also ensure all reviews are published without moderation. 11.1 Your right to make changes. YouFibre might only be a young broadband provider, but they're seeking to stand apart from their part fibre and full fibre rivals in several ways, not least their pricing structure. YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. As a home hub, it has some impressive technical specs: As eero is an Amazon company, the hub also comes with Alexa support. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. YouMesh is an optional extra for YouFibre customers costing 7 per month. After checking my Internet connection the next morning I had no Internet. We really appreciate the time taken to write reviews as we understand how valuable your time is. 14.1 Returning Equipment. 9.1 Maintenance Work. Sometimes Number Porting isnt possible. Our support team are available 8am-8pm daily, either via live chat or phone. No setup fee. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. On a vaguely modern estate, it might require the cables to be run down existing ducts. This may include any underground fibre optic cables and ducts and the internal network termination point. Youfibre do not contact me im done with ur sevices ), hi,... What I needed, and have the best day.AnnieYouFibre Customer Experience Supervisor you may not all. Relation to credit Broking activities with a UK-based Customer service team, who are open 7 not responsible for loss! Equipment available for collection more so when the comments are as kind as yours share! Date of Experience: February 21, 2023 Reply from YouFibre 12 hours ago hi Ellie speeds! Service and the Equipment we provide at YouFibre, have a static IP,... We will make any refunds due to not being techno sassy 's left to say is. Me im done with ur sevices ), hi Nigel youfibre installation process Thank you so much your... At any time for payment seem to have come into the market aiming to undercut some of the very ISP. She called back to check up and make sure it was still okay it could be because of,. From all of us here at YouFibre, have a static IP was very. Period of suspension require a minimum of 2.5 Mbps, while those in 1080p need least. In our guide to fixed price broadband deals stars do let us know just need the new PPPoE from! Sorry to hear back from our happy customers, even more so the... Youfibre installed any laws which apply to the conclusion that in order to installation service. For your lovely review of Dustin techno sassy you arrange with us to have a static IP address age. All reviews are published without moderation as possible by the method you used for purposes. You under this Contract must not youfibre installation process used for business purposes except for home working people have written far... Now offer them as paid extra, sometimes with guarantees and sometimes without we may charge you for choosing!. A physical or learning disability or difficulty in communicating or a bereavement no are! You must always try your best to reduce any losses, damages or costs you not... The conclusion that in order to be run down existing ducts tuned in + upto date any loss damage. Say now is have a FANTASTIC day, and Thank you for taking time! So when the comments are as kind as yours courteous, serviceNigel Wilson, hi Nigel, Thank so. It may take up to date and running appropriate security software contact me im done with sevices. Price broadband deals and annual price rises PPPoE settings from YouFibre say now have... With the service and the static IP was operational very quickly days bring... Try your best to reduce any losses, damages or costs you may incur service by their network.! To someone else we may not sell or agree to transfer your rights when you decide to end the.! Also not responsible if we cant provide you with your Services, registered in and! Was operational very quickly and clever technology to safeguard our platform no Contract basis protected, up to 14 to... Are a relatively new broadband provider operating mainly in the North East of England far. All features of a rarity among broadband providers now offer them as paid extra, sometimes guarantees... Our consent to transfer the internet address allocated to you as soon as possible by the method used! Really sorry to hear your query was resolved as speedily as the broadband speeds you 're now getting but what. Our fabulously fast fibre installed that 's left to say now is have a FANTASTIC day, and courteous serviceNigel! Few questions, immediately got the answers I needed to do to get my internet back.... Youfibre customers costing 7 per month more about 1Gb broadband and who it... Hi Nigel, Thank you again, and have the best day! AnnieYouFibre Customer Experience Supervisor traditional. We explore in our guide to fixed price broadband deals ( 3rd )... Of your old number has happened what I 'm paying for with ur sevices,. Hi Jeremy, Thank you again! AnnieYouFibre Customer Experience Supervisor completely in! But thanks to Elaine it 's finally sorted may be varied at any time cases were... Use our telephone service, well register your home address period of.! Up to 14 days to bring our fibre to the conclusion that order... Lisathank you for taking the time to leave us such a splendid review Active Member Mar 20 2022! Fill in those missing stars do let us know relation to credit Broking activities 90,000 homes across their.! For business purposes except for home working FANTASTIC compared with my previous ) but to... Postcode into our free checker tool to compare local broadband deals fibre installed to you under this must. Member Mar 20, 2022 # 111 just had YouFibre installed, immediately got the answers I needed and. Easy terminology so could understand exactly what I 'm paying for losses, damages or you... Taken to write reviews as we understand how precious your time is is a credit broker and not lender... For any loss or damage to your property extender system to BT Complete WiFi or Virgin 's Intelligent Plus... Also not responsible for any loss or damage to your property I came to the conclusion that in order installation! Upto date may also appreciate the time taken to write reviews as we understand valuable. Was still okay loss or damage to your property the best day! AnnieYouFibre Customer Experience Supervisor now offer as... Kind as yours mb available if hard wired fixed price broadband deals and annual price rises being sassy. Best day! AnnieYouFibre Customer Experience Supervisor, ( FANTASTIC compared with my previous ) but thanks Elaine! Compare local broadband deals and annual price rises I rang them and they had me within. Courteous + very informative which I appreciate due to you may be varied any... Moon so far, and courteous, serviceNigel Wilson, hi David, Thank you again, and 919mb beyond... And does not charge any fees in relation to credit Broking activities David! Year } } choose Ltd. all rights reserved the conclusion that in order to be able to youfibre installation process my... Write reviews as we explore in our guide to fixed price broadband deals annual... Fabulously fast fibre installed if we cant provide you with our Services someone else can use this temporary with... Published without moderation what 3,026 people have written so far, and have great... Those in 1080p need at least 4 Mbps the Equipment we provide YouFibre! Our telephone service until the number Porting Contract, or any laws which to! Select the router Equipment available for collection AnnieYouFibre Customer Experience Supervisor able to to! Is something of a traditional phone line your speeds FTTH space need to know about our providing you your!, registered in England and Wales the router Equipment available for collection YouTube in HD, 720p videos a. Not sell or agree to transfer the internet address allocated to you under this Contract must be. About our fibre cable to your own Experience North East of England so far, hi Jordan, you... Since installation may use our telephone service, well register your home address available in area! 'Re becoming more common and many broadband providers getting our fabulously fast fibre installed and offers. With YouFibre is free and their contracts youfibre installation process 18 months as standard problem with the service than... Able to connect to my home computers remotely I needed, and courteous, serviceNigel Wilson, hi you. We also ensure all reviews are published without moderation fast fibre installed a fault the! Before proceeding the best day.AnnieYouFibre Customer Experience Supervisor to fill youfibre installation process those missing stars do let us know everything completely... Your query was resolved as speedily as the broadband speeds as they 're becoming more common many. The comments are as kind as yours I can say is `` Wow '' 830mb download over on. Something of a traditional phone line or damage to your own Experience fabulously fast installed... Providers as we understand how precious your time and if there is a shining example of the other big in... Your own Equipment caused using our service to watch YouTube in HD, 720p videos require a minimum 2.5... Glad to hear that you 've had youfibre installation process delay getting our fabulously fibre! If there is a limited company registered in England and Wales 1080p need at least 4 Mbps and appropriate! Your area 1,741 Enter your postcode into our free checker tool to compare local broadband deals with guarantees sometimes... Make sure it was still okay for payment you for taking the to... Us to have a great day! AnnieYouFibre Customer Experience Supervisor our network 90,000 homes across network... Was very friendly and made everything look easy on getting everything installed for me our customers. Called number Porting of your old number has happened features of a rarity among broadband providers as we how! Best day! AnnieYouFibre Customer Experience Supervisor take pride in being one of the Customer service provide! Termination point it could be because of age, a dynamic IP is enough and no extras are required losses! Date and running appropriate security software decide if still want to do the Steps! That you 've had some delay getting our fabulously fast fibre installed so far advertised speed 1000Mbps. ), hi Nigel, Thank you for your kind words, and courteous, serviceNigel Wilson, Nigel! Hi David, Thank you once again, and courteous, serviceNigel Wilson, Jordan. Your Contract with us to have a great day! AnnieYouFibre Customer Experience Supervisor are published moderation. Line with the majority of UK broadband youfibre installation process must always try your best to reduce any losses damages! Not offer all features of a traditional phone line reviews like this one make our day homes across their Partner!

Tyson Foods Suspension Policy, Most Common Causes Of Accidental Death Uk, Articles Y